When business owners think of the word “downtime”, they often imagine such things as natural disasters or some type of damage to their facilities which interrupts work flow for days or weeks at a time. Wise business owners craft disaster recovery plans and business contingency plans to keep their businesses up and running in the case of disaster.
But what about another, more common form of downtime? How many times a week does your business grind to a halt because of an IT issue? Do your employees spend hours trying to figure out why their computer is “frozen” or “stuck”? How many minutes a day do you spend staring at a blinking cursor or the dreaded revolving circle waiting for something to happen? Sadly, many business owners have come to accept frequent interruptions in their operations as normal.
There is a high cost to that way of thinking, however. Working with a stalled or sluggish system sucks time out of the workday. Employees who are frustrated by an inability to get their work done report higher levels of job dissatisfaction than do other employees. Job dissatisfaction results in increased employee turnover, which has a harmful effect on any business’s bottom line.
IT problems can also affect customer service satisfaction. If your customers cannot get the information they need when they need it, it is a safe bet that they will find it elsewhere. To a large degree, the reputation of a business may rise or fall based on how well business processes are supported by your IT solutions.
Managed Services solutions can increase your productivity and thereby your profitability. With system monitoring and management, your company can reap the benefit of 24/7 monitoring. This means that often an IT issue is found and corrected even before it is obvious that a problem exists on your end. And, in the event a problem takes a little longer to correct, having a skilled, professional staff working quickly with full knowledge of what the issue is, how it originated, and what needs to be accomplished to fix it assures the job is done more efficiently.
Solving minor problems that can lead to major downtime, system monitoring and management will keep your operation running smoothly and consistently. For more information about how system monitoring and management decreases downtime and increases productivity, please contact us. We will be happy to show you exactly how your company can save both time and money utilizing proactive monitoring and systems management.