You may already be familiar with the frustration that comes with computer problems in the workplace. When computer issues arise, it can mean significant downtime for one or more employees. It has a negative impact on productivity as well as revenue. Often times, resolving these issues is commonly performed on a reactive basis. When something goes awry, you call up IT support to fix the problem. This type of service works out great until another problem occurs.
Reactive response does not fix the root issue of most computer problems. This results in more downtime and more costs to fix the same issue over again. A better solution is to maintain a stable IT infrastructure. This is easily achieved with proactive IT services.
Why Become Proactive?
In order to avoid IT issues, your network needs monitoring and maintenance 24 hours a day. An IT service provider can catch issues when they are small in order to prevent a more severe problem that can lead to hours of downtime. Proactive maintenance can increase productivity, improve reliability of your network, and save money.
This type of monitoring is effective when done 24 hours a day, 7 days a week. Hardware and software are vulnerable around the clock. Disaster can occur at any time due to aging hardware, outdated anti-virus software, backup failures, and more. These events are preventable with proactive monitoring.
What Does Proactive Monitoring Involve?
The biggest benefit with proactive monitoring is that most IT issues start small before turning into major problems. Your IT support team can catch these small issues by watching your network for:
- Antivirus updates and detection
- Data backup statuses (backup failures)
- Firewall activity (hacking attempts)
- Hardware failures and software updates
This is only a brief list of proactive monitoring for your network. By incorporating proactive IT services, your business expenses are more predictable, there is a decrease in downtime, and an increase in productivity.
We are ready to discuss how IT managed services can help your business meet its goals. Contact us today to schedule a consultation.