Our software allows us to run periodic clean up tasks and maintenance on your systems, including operating system patches and updates, software updates, and more.
Features
Proactive Alerts
Avantech’s system monitoring service turns conventional IT support on its head. Rather than wait for you to notice that a problem has occurred often involving time-consuming ‘systems fiddling’ on your part – our system monitoring service will alert us to problems as soon as they occur. We’ll almost always know about an issue before you do, so we can take appropriate action to fix it fast and minimize disruption.
Our software sends us an email or SMS alert showing us the exact nature of the problem. And it updates our Wall Chart, a large screen in our office that shows the exact status of all our clients. We’ll see the true nature of a potential problem – rather than having to depend on (ahem) your best guess. That means we can fix it faster – radically decreasing resolution time and ensuring system stability and security.
Service and Event Monitoring
By default, our software is setup to monitor key services required for your system to function such as print spoolers, windows update, DHCP, and many more. Further, we also monitor event logs to detect an critical system events (i.e. failing hard drives) so we can take action immediately. However, we recognize that every environment is unique. After we learn what other services your organization needs to function, we can set our system to check and ensure that process is always running and take appropriate action if not.
Patch Management
We’ll run periodic tasks and ensure all of the latest security patches are applied to your system(s). This is an effective and efficient solution not only for Microsoft Windows and Office applications security patches (particular targets for attackers based on their almost ubiquitous presence) but also non-Microsoft applications such as Adobe Reader, Adobe Flash Player, Mozilla Firefox, Mozilla Thunderbird, Java and more.
System Clean-Up
Our Experts will run period clean up tasks on your system to ensure they are running optimally.
Asset Accountability
While we’re at it, we will perform an inventory of all of your systems, installed software and hardware and keep it on file for you.